BigQuery: Writing and executing SQL queries for large datasets, data extraction, filtering, joins, and aggregations in a cloud-based environment
Excel: Data cleaning, pivot tables, VLOOKUP/XLOOKUP, conditional formatting, basic dashboards, and data visualization
R & RStudio: Data wrangling with dplyr, data visualization with ggplot2, basic statistical analysis, and exploratory data analysis (EDA)
Tableau: Creating interactive dashboards, visualizing trends and KPIs, using filters and calculated fields, and sharing insights with stakeholders
Work Experience
June 2018 - Jan 2025
Customer Service Agent / Operations Coordinator
2191584 Alberta Inc (Closed)
Used Excel to monitor product turnover and restock cycles, identifying low-performing items and suggesting phase-out strategies
Maintained detailed product listings and ensured consistent SKU and pricing accuracy across platforms
Prepared weekly inventory and fulfillment status reports for internal use, helping improve stock planning and reduce out-of-stock occurrences by 25%
Responding to customer inquiries via e-mail, chat, or phone clearly and professionally
Resolving issues like order delays, wrong items, or refund requests
Identifying patterns in customer issues
Education & Training
June 2025
Google Data Analytics Certificate
Coursera
Completed an 8-course, hands-on program by Google covering the end-to-end data analysis process, including data cleaning, analysis, and visualization. Gained practical experience with tools such as Excel, SQL, R, and Tableau, and completed a capstone project applying real-world data analysis skills.
