Innovative and results-driven Senior Data Analyst with a strong background in Operations, offering expertise in workforce management, order lifecycle analysis, forecasting, capacity planning, and strategic decision-making. Proven track record of driving significant improvements in returns, cancellations, and customer service efficiency through data-driven insights. Skilled in collaborating with cross-functional teams and leveraging tools such as SQL, Jupyter Notebook, Power BI, and MS Office.
Passionate about data science, I have successfully led projects in areas such as Forecasting, Sentiment Analysis, and Customer Service improvements. Proficient in deploying Natural Language Processing algorithms for applications like a book recommendation system and user sentiment analysis.
With a solid foundation in project coordination and application specialization, I bring a unique blend of technical and project management skills. Experienced in project coordination, security system design, and application development using MS Excel, MS Visio, AutoCAD, and other vendor applications.
My career journey includes roles as a Graphics Designer and an Engineer, contributing to HVAC systems’ design and implementation. I hold certificates in Advanced Data Science and Predictive Analytics, and Big Data Analytics from York University, complementing my Bachelor’s in Electronics Engineering.
I am eager to bring my unique skill set to a dynamic team, contributing to data-driven decision-making and strategic initiatives.
